po999 Terms and Conditions

1. Introduction and Definitions

po999 ("we", "our", "platform") is an online gaming and betting service provider. These terms and conditions ("Terms") apply to the use of the po999 website https://po999.lat and all services provided under it.

By accessing this page or using any service, you ("user", "member") are automatically considered to have accepted these Terms. If you do not agree with these Terms, please refrain from using this platform.

Key Definitions

• "Platform" — The po999 website, mobile version, and all associated digital services.
• "Member" — Any person who maintains a registered account on po999.
• "Game Balance" — The total amount of money held in a member's account.
• "Bonus" — Promotional funds or free credits issued by po999.
• "Wagering Requirement" — The amount that must be wagered before bonus funds become withdrawable.
• "KYC" — Know Your Customer — the identity verification process.

2. Account Registration

Membership on po999 is completely free. However, providing accurate and truthful information at the time of registration is mandatory.

Registration Terms

• Each person may open only one account. If multiple accounts belonging to the same person are found, all accounts will be cancelled and funds held in them may be forfeited.
• The name, address, and mobile number provided at registration must be accurate.
• It is your own responsibility to keep your account login details (username and password) confidential.
• You may not permit any third party to use your account.
• If you notice any suspicious activity on your account, you must notify our support team immediately.

Identity Verification (KYC)

Before submitting a withdrawal request, or at any time upon request by po999, a member must provide the following documents:

• A clear copy of a National Identity Card (NID) or passport.
• Verifiable details of an active mobile banking account (bKash, Nagad, Rocket, or Upay).
• Additional proof of address documents if required.

Until KYC is completed, po999 reserves the right to place withdrawal requests on hold.

3. Eligibility and Age Requirements

The following conditions must be met to be eligible to use po999:

• You must be at least 21 years of age.
• You must be legally eligible to participate in online gaming services.
• You are playing on your own behalf and with your own funds — not on behalf of any third party.
• Transactions must be conducted from your own personal mobile banking account.
• If po999 has doubts about a member's age, po999 has the right to request additional proof.

If age-related information is found to be false, the account will be cancelled and all funds held in it will be forfeited.

4. Deposits and Withdrawals

Popular mobile banking methods in Bangladesh are used to complete financial transactions on po999.

Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Upay

Deposit Rules

• Minimum deposit amount: ৳500 (for each method).
• The deposit amount is added to your account immediately.
• The correct reference number must be used at the time of deposit; otherwise there may be a delay in verifying the transaction.
• Deposits may only be made from a mobile banking account registered in your name.

Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Typical withdrawal time: 5–30 minutes.
• Withdrawals will be sent only to the mobile number from which the most recent deposit was made.
• Any active bonus wagering requirement must be fulfilled before making a withdrawal.
• If KYC has not been completed, large withdrawal amounts may be delayed.

5. Bonuses and Promotional Offers

po999 offers various types of bonuses and promotional offers to its members. The following terms apply to the use of these offers.

Welcome Bonus

• New members will receive a 100% welcome bonus of up to ৳5,000 on their first deposit.
• The wagering requirement for this bonus is 15 times (15x) — meaning you must wager 15 times the bonus amount.
• If the wagering is not completed within the specified time after claiming the bonus, the bonus will be cancelled.
• The same terms apply to winnings earned using bonus funds when withdrawing.

VIP Cashback Program

• Bronze — Up to 0.4% cashback per week.
• Silver — Up to 0.8% cashback per week.
• Gold — Up to 1.2% cashback per week.
• You can move up to a higher tier through regular play and active participation.

General Bonus Terms

• A bonus may be claimed only once.
• Bonuses have no cash value — a bonus cannot be withdrawn directly.
• If an attempt is made to claim bonuses from multiple accounts, all accounts will be cancelled.
• po999 reserves the right to modify, suspend, or cancel any bonus offer at any time.

6. Gaming Rules

All games available on po999 — live casino, slots, cricket betting, and other gaming products — are operated according to specific rules.

General Gaming Policy

• The outcome of all games is determined by an independent random number generator (RNG) system.
• If a game is interrupted due to a technical fault, po999 will investigate the situation and provide a fair resolution.
• If a connection is lost during a game session, the result will be calculated based on the last recorded state.
• The minimum and maximum bet limits for each game will be displayed in that game's interface.

Special Cricket Betting Rules

• The result of any match will be determined based on the official announcement of the relevant sports authority (BPL, IPL, ICC, etc.).
• In the case of an abandoned match or a revised result, bets will be cancelled and the original funds returned.
• Live betting offers are available for a limited time only; no bets will be accepted after the market closes.

Fair Play Policy

po999 is committed to ensuring fair play. If any member attempts to gain an advantage using software, bots, algorithms, or any unfair method, their account will be permanently cancelled.

7. Prohibited Activities

The following activities are strictly prohibited on the po999 platform:

• Creating or operating multiple accounts.
• Opening or operating an account using another person's identity.
• Providing false or misleading information.
• Exploiting any technical vulnerability, bug, or system error.
• Abusing the bonus system — such as placing low-risk bets for the sole purpose of obtaining a bonus.
• Using the platform for money laundering or illegal financial activity.
• Placing bets on behalf of a third party or a syndicate.
• Attempting to disrupt the normal operation of the platform.
• Sharing account details with other members.

8. Account Suspension and Closure

Closure by po999

In the following circumstances, po999 may suspend or cancel any account without prior notice:

• Violation of these terms and conditions.
• If fraud or suspicious activity is detected.
• If KYC information is found to be false or incomplete.
• If it is confirmed that an account is being used by a minor.
• Due to prolonged inactivity.

Closed by the member

If a member wishes to close their account, they can do so by contacting us via 24/7 live chat or by emailing [email protected]. Before the account is closed, all valid deposits and winnings may be withdrawn in accordance with the applicable rules.

Appeal for a Suspended Account

To appeal an account closure decision, contact [email protected] with the required documentation. po999 will make a reasonable decision following an investigation.

9. Privacy & Data Protection

po999 places the highest priority on protecting the personal information of its members. Our platform uses SSL encryption technology to keep all data secure.

• Members' personal information will not be sold or leased to third parties.
• Data is used solely for improving services, meeting legal obligations, and preventing fraud.
• Members may request to view and correct their stored information.
• For more details, please read our Privacy Policy.

10. Responsible Gaming

po999 considers responsible gaming a core part of its values. We want our members to play for entertainment — not due to financial pressure or addiction.

Member Rights

• You may request to set a deposit limit on your account at any time.
• You may temporarily suspend your account (Self-Exclusion) for a specified period.
• You may request a review of your gaming history.

Warnings

• Online gaming is a form of entertainment — do not treat it as a source of income.
• Only place bets with money you can afford to lose.
• Never bet with borrowed money or funds you cannot spare.
• If you notice signs of gaming addiction, seek expert advice immediately.

Visit our Responsible Gaming page for detailed guidance.

11. Limitation of Liability

po999 will not be held liable for any losses arising from the following situations:

• Losses caused by internet connectivity issues or technical faults related to the member's device.
• Losses caused by unauthorized third-party access to an account — where the member has not kept their login credentials secure.
• Disruptions caused during unexpected system maintenance or updates.
• Financial losses resulting from a member's own gaming decisions.
• Issues caused by natural disasters, cyberattacks, or other circumstances beyond our control.

po999 always strives to maintain a safe and reliable platform. However, it is not possible to guarantee 100% uninterrupted service. Members may contact our 24/7 support team for any issues.

12. Changes to Terms

po999 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect from the date they are published on this page.

• Members may be notified of significant changes via email or through the platform.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms.
• If you do not agree with the new terms, contact [email protected] to close your account.

📞 Contact & Support

If you have any questions or need clarification about these terms and conditions, please get in touch with us:

• 24/7 Live Chat Support (in Bengali) — chat directly from any page on the platform.
• Email: [email protected]

Our support team responds in Bengali and is always ready to resolve any issue.

Learn more: FAQ · Responsible Gaming · Privacy Policy